Terms & Conditions for Custom Orders
Terms & Conditions for Custom Orders
The turnaround time on your order with Merch Distillery starts when you’ve paid in full, we have all information required to complete your order (all artwork, correct tag files, all fonts required for editable tags, all shipping info, etc.) & your mocks have been approved. Delay in receipt of *any* of this info could result in production delays. Most mocks are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is 10 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays. Each finishing service (printed tags, hem tags, etc.) will add extra time to the turn around on orders, adding roughly 2 days per finishing to the turn around time. The most up-to-date turnaround time will be listed on your quote and invoice.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Merch Distillery's control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Terms of Payment
Orders must be paid in full before the order begins, unless otherwise approved by Merch Distillery.
If approved by Merch Distillery, 50% of payment must be received before the order begins. The remaining balance owed, must be received by Merch Distillery upon or prior to delivery of order. If the remaining balance is not received within 24 hours of receiving order, a 20% late fee will be added to the remaining balance owed. Merch Distillery has the right to revert back to orders being payed in full for any reason seen fit.
If approved by Merch Distillery, a bi-monthly payment plan is available. The customer will be billed the 1st and 15th of the month for any services provided. Services rendered between the 1st and the 14th will be billed on the 15th. Services rendered between the 15th and the last day of the month will be billed on the 1st. If payment is not received within 24 hours of the bill being sent, a 20% late fee will be added to the bill. Merch Distillery has the right to revert back to orders being payed in full for any reason seen fit.
Example: Acme, Inc. emails Merch Distillery about placing a T-Shirt order. Merch Distillery sends Acme a Quote. Acme approves the quote and Merch Distillery sends an Invoice. Acme waits 3 weeks, then pays for the order. Once payment is received, Merch Distillery places the order on the schedule.
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Merch Distillery will not be responsible for poor quality printing due to poor artwork. Merch Distillery is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval / Order Proofing
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Merch Distillery will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
All orders and artwork you post, submit, or upload: images, artwork, pictures, data, text, mockups, photographs, files, graphics, or other materials ("content") etc. onto the website or via email you are representing and warranting that:
- By using our contract printing service you own ALL copyright content; and if you are not the owner that you have permission to use the content, and you have the rights to display, reproduce and sell the content, as Merch Distillery is NOT liable in any way for these products. You are also licensing Merch Distillery to use, print sub-license, photograph, and publish the content in accordance of this agreement.
- You are assuming all responsibility for your content do not, and will not infringe upon the intellectual property rights or other rights of any other person, group or entity, including copyright, upstanding rights, trademark(s), patent(s) or privacy.
Merch Distillery will not be held liable for any past present and future printed items concerning your artwork and or products. Merch Distillery customers are liable for all issues that may arise. These penalties for copyright infringement which may be incurred include any actual damages, defendants profits if any, statutory damages, court costs, attorney’s fees but are not limited to are the sole responsibility of the customer purchasing the contract printing service.
Merch Distillery reserves the right to review any order, and if necessary cancel any order, placed, are at our sole discretion. Merch Distillery reserves the right to breaches of this agreement or any applicable laws, or otherwise. This means that you the customer, and not Merch Distillery are entirely responsible for all artwork and or orders placed that you upload for sale as products, post, email, transmit or otherwise make available via the services.
Out of Stock Items
Merch Distillery is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Although Merch Distillery has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surfaces. Merch Distillery will not be responsible for these inconsistencies.
Specific Measurements When Printing
Even though Merch Distillery’s printers have over 10 years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and Merch Distillery will not reprint or refund these shirts.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.
Example: Acme places an order for 100 Anvil 980 shirts in Black. Merch Distillery then orders the shirts to prepare for printing. Two days later, Acme wants to change the order to now print on 100 Anvil 980 White tees. Merch Distillery has to re-write the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have them ship new shirts out.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
Example: Acme places an order for 99 shirts. Merch Distillery then orders the shirts to prepare for printing. Two days later, Acme needs to cancel the order (for any reason). Merch Distillery has to return the shirts to the manufacturer, incurring shipping fees and restocking fees. Merch Distillery refunds Acme for their order minus necessary cancellation fees.
Merch Distillery will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
Merch Distillery cannot be responsible for any shipping delays caused by the shipping company.
USPS cannot deliver your package on time due to inclement weather.
USPS delivers your package to the wrong address (although provided the correct address) and
you do not receive your products on time.
Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
New Year's Day
The Day After Thanksgiving
The Day After Christmas
New Year's Eve
Under-Runs & Spoilage
Due to the nature of this business, Merch Distillery will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum). Merch Distillery will not, at any time, be responsible for any lost profits on items shorted from your order. (IE: If you paid $9.50 per shirt to get the shirt printed, but you sell them for $25.00, Merch Distillery is only responsible for the $9.50 you would have paid us for the shirt).
There will be a $30.00 returned check fee.
Merch Distillery reserves the right to change pricing without notice.
Example: Acme, Inc. looks at the pricing on Merch Distillery's website on Monday. On Tuesday, Merch Distillery changes the pricing on their website due to rising cotton prices. Later that day, Acme, Inc. contacts Merch Distillery unaware that the prices have changed since the day before. Acme, Inc. places an order and is charged the most up-to-date pricing.
Merch Distillery is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important. Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it's initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn't sell (purple shirts aren't selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Merch Distillery cannot 100% guarantee exact color consistency on coloring with printing services. This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information, please contact us. We will be glad to provide you with any information that may help you avoid this issue.
Merch Distillery will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Merch Distillery will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Merch Distillery also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Merch Distillery does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please email merchdistillery[at]gmail[dot]com to submit your claim. If Merch Distillery is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate. We will require that you ship the misprinted shirts back to our shop (we will provide you with a USPS label and will cover shipping costs). Merch Distillery will not be responsible for any shirts sold or given away prior to returning the order.
Example: If you order 100 shirts and you've sold 75 but then you discover a print defect and you return only 25 shirts to Merch Distillery, we are only responsible for the reprinting of the remaining 25 shirts).
Code of Conduct
We are committed to:
- a standard of excellence in every aspect of our business, where ever we do business.
- ethical and responsible conduct in all of our operations
- respect for the rights of all individuals
- respect for the environment
Merch Distillery does not and will not use child labor. The term “child” refers to a person younger than 15 (or 14 where local law allows) or, if higher, the local legal minimum age for employment or the age for completing compulsory education. Merch Distillery employing young persons who do not fall within the definition of “children” will also comply with any laws and regulations applicable to such persons.
Merch Distillery will never use any forced or involuntary labor, whether prison, bonded, indentured or otherwise.
Coercion and Harassment
Merch Distillery will treat each employee with dignity and respect, and will not use corporal punishment, threats of violence or other forms of physical, sexual, psychological or verbal harassment or abuse.
Merch Distillery will not discriminate in hiring and employment practices, including salary, benefits, advancement, discipline, termination or retirement, on the basis of race, religion, age, nationality, social or ethnic origin, sexual orientation, gender, political opinion or disability.
Merch Distillery will respect the rights of employees to associate, organize and bargain collectively in a lawful and peaceful manner, without penalty or interference.
Health and Safety
Merch Distillery will provide employees with a safe and healthy workplace in compliance with all applicable laws and regulations, ensuring at a minimum reasonable access to potable water and sanitary facilities; fire safety; and adequate lighting and ventilation. Merch Distillery will also ensure that the same standards of health and safety are applied in any housing that they provide for employees.
Merch Distillery recognizes that wages are essential to meeting employees’ basic needs. At a minimum, it complies with all applicable wage and hour laws and regulations, including those relating to minimum wages, overtime, maximum hours, piece rates and other elements of compensation, and provide legally mandated benefits. Merch Distillery will compensate employees for overtime hours at such premium rate as is legally required or, if there is no legally prescribed premium rate, at a rate at least equal to the regular hourly compensation rate.
Protection of the Environment
Merch Distillery complies with all applicable environmental laws and regulations.
Merch Distillery will comply with all applicable laws and regulations, including those pertaining to the manufacturing, pricing, sale and distribution of merchandise. All references to “applicable laws and regulations” in this Code of Conduct include local and national codes, rules and regulations as well as applicable treaties and voluntary industry standards.